Move to a Better Plan
Bereavement support for uConnected services
Disable the Voicemail Feature
Meet the uConnected App
Viewing and Downloading Your Invoices
Navigating the uConnected App
Logging Into Your Account
uConnected App FAQs
Resetting Your Password
Troubleshooting the uConnected App
Support available if I’m experiencing Financial Hardship
Changing Your Password
How Can I Pay for my Service?
Is There a Contract Term?
Scheduling When Calls Are Forwarded
Setting Voicemail & Welcome Greetings
Voicemail Emails Not Received
How Billing Works
Setting Up 1800 & 1300 Numbers
Calls Not Connecting
Getting a Pay on Time Discount [ended]
Receiving a uConnected Call, Do I Need to Press 1?
Exceeding a Plan’s Allowance of Minutes – Service Needs to Top Up
Setting the Time Zone
Extending an Invoice’s Due Date
Viewing Call History
How Can I Change My Phone Number?
Providing Professionally Recorded Greetings
Setting the Call Forwarding Destination
Choosing a New Phone Number
Forward Calls to Multiple Phones, Setting a Welcome Greeting & Blocking Callers
How Do I Set Up uConnected?
Managing Information Security
Cancelling & Porting a Service
Types of Phones That Work – Mobiles, Landlines & International Use
Setting up Voicemail to Email
How Does uConnected Work?
Porting from Another Provider
How Does the Free Trial Work?
Can I Bring my Own Phone Number?
Making Outbound Calls
Ordering a New Phone Number from a Certain Area
How Much Does uConnected Cost Me & My Callers?
Receiving uConnected Calls While Overseas
Setting How Long Calls Ring For
Adding Additional Services
Adding an Email Address for Invoices
How Long Does it Take to Setup a Service
Add or Update Credit or Debit Card Details
Updating Account Details
Porting to Another Provider
Adding a Business Name
Managing Service Usage