If you’re experiencing calls not connecting when certain people dial your uConnected number, the most common cause relates the caller’s provider not allowing calls to services that get forwarded. Most members can resolve this by disabling the need to Press 1 to receive incoming callsThis is called Announce Calls you can turn it off on the Details page of your Dashboard. Learn how right here. It can also be helpful to set the Caller ID that gets displayed on your device to your uConnected number, as detailed below.

Additionally, some members have mentioned they experience issues when receiving calls from correctional facilities. This relates how the phone systems work at these places and limitations they have in place. Some facilities may prevent or disconnect calls at any time. Unfortunately this activity happens outside of uConnected’s network which makes it impossible for our team to troubleshoot. However some members have experienced improvements by swapping phone numbers!

Disabling Announce Calls

  1. Log into your Dashboard
  2. Visit the Details page
  3. Toggle Announce Calls

Setting the Caller ID

  1. Log into your Dashboard
  2. Visit the Details page
  3. Scroll down to Caller ID section shown below, set it to your own uConnected number then select Save

 

 


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