At uConnected, we understand that sometimes money isn’t in the right place at the right time, and this can create a great deal of stress. Common events can lead to Financial Hardship including injury or illness, family breakdown, domestic violence and even natural disasters.

We are here to help and will work with you to respond to financial difficulty, whether temporary or long-term. We’re committed to helping customers facing financial hardship maintain telecommunications access using our prepaid communications solutions. The help we can give will depend on your individual circumstances, and we provide help on a case-by case basis.

As part of this process, we may need to ask you about your circumstances or request supporting documentation. The information may relate to sources of income, employment status, medical conditions, and other details relating to your financial position. Please note that this is strictly confidential, in accordance with our Privacy & Terms.

If you are experiencing Financial Hardship, we encourage you to explore our Financial Hardship Policy.

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