Some government facilities, agencies, or affiliated corporations use specialised phone systems with specific requirements for calls to be connected. If the caller has already tried using a different handset to make the call, there are a few settings you can adjust in your uConnected Dashboard to increase the chances of successfully receiving calls from such facilities.
- Disable Announce Calls
- Disable Welcome Greetings
- Increase the ring time
- Set the caller ID to your uConnected number
Why These Help
Government facilities can make dozens, or even hundreds, of simultaneous outbound calls that present as the same caller ID. This occurs because many people can be making outbound calls from that location at the same time. When mobile phone providers such as Telstra, Optus, and Vodafone see a large number of calls coming from the same facility’s phone number, they may block the call or challenge it (with a beep or audio prompt) to ensure it is not spam.
When they add an audio prompt, beep or completely block the call in this way, it is often incompatible with the facility’s phone system. This can result in the caller being unable to interact with the voice prompt and causing the call to end. While we don’t have visibility into the workings of these systems, we have found that adjusting the settings above alters how the call presents to these carriers and may lead to an improved experience.
