Which platform am I using?
uConnected provides a special voicemail service that, when you’re not available, will take the messages and email them to you. If you’re not receiving your voicemails as expected, it may be due to internal configuration within your email provider.
Check Your Email
- Look at your Spam or Junk folder. Email providers such as Microsoft Outlook are always in the process of improving their Spam filtering system for better service.
- Raise the issue with your email administrators, as they may be able to help. Organisations can manage their own email filtering settings.
Personal Platform
Follow the instructions below to ensure voicemails are enabled, and locate existing voicemails.
- Log into your uConnected Dashboard
- Click Account Details within the left menu
- Ensure you have enabled your callers to leave a message after your voicemail message is played
- Also, browse through your Call History to see if there are voicemails sent shown on the status of your relevant call records.
Business Platform
The instructions below detail how to enable voicemail for each of your services, and locate voicemails using the Call History page.
- Log into your uConnected Dashboard
- Click Services in the left sidebar
- Click Edit Schedule on the service that you would like to revise
- Locate the desired schedule on the relevant day of the week and click Greetings & Music
- Use the toggles and drop down selectors to enable your voicemail greetings
- Apply these changes to all days
- Once you have saved your changes, locate the Voicemail Delivery Emails title at the top of the page and click Customise. This modal allows you to define one or more email address destinations for voicemails.
It’s also possible to download voicemails directly from the Call History page.
If the details above show a voicemail was sent but you did not receive it, please don’t hesitate to get in touch so the team can look into this further for you.
