Clear answers and step-by-step guidance for using uConnected phone services, apps, billing and call features.https://help.uconnected.com.au/en-AUhttps://help.uconnected.com.au/article/porting-from-another-provider/https://help.uconnected.com.au/article/porting-from-another-provider/Move your landline, 1800, or 1300 number to uConnected easily with a one-time $55 fee. Porting takes 4-21 days, depending on the previous carrier.Sun, 23 Aug 2026 21:47:13 GMThttps://help.uconnected.com.au/article/uconnected-app-faqs/https://help.uconnected.com.au/article/uconnected-app-faqs/Explore the answers to common and frequently asked questions about the uConnected mobile app. Download it today!Wed, 12 Aug 2026 01:01:43 GMThttps://help.uconnected.com.au/article/cancelling-porting-a-service/https://help.uconnected.com.au/article/cancelling-porting-a-service/Cancel your uConnected service anytime with no fees or contracts, and easily port your number to another provider. Learn more on our Privacy & Terms page.Fri, 24 Jul 2026 08:11:46 GMThttps://help.uconnected.com.au/article/can-i-bring-my-own-phone-number/https://help.uconnected.com.au/article/can-i-bring-my-own-phone-number/Bring your own 1800, 1300, or landline number to uConnected for a one-time $55 fee. Porting takes 5-21 days depending on the losing carrier.Fri, 24 Jul 2026 07:57:49 GMThttps://help.uconnected.com.au/article/setting-the-call-forwarding-destination/https://help.uconnected.com.au/article/setting-the-call-forwarding-destination/Forward calls to up to three phones with uConnected and customise schedules for seamless call management, available on plans above $36/month.Tue, 26 May 2026 07:57:02 GMThttps://help.uconnected.com.au/article/add-or-update-credit-or-debit-card-details/https://help.uconnected.com.au/article/add-or-update-credit-or-debit-card-details/Add and remove payment information using the Dashboard's Plan & Payment page. You may add one or more MasterCard or Visa cards at any time.Tue, 05 May 2026 03:51:55 GMThttps://help.uconnected.com.au/article/how-can-i-pay-for-my-service/https://help.uconnected.com.au/article/how-can-i-pay-for-my-service/Payments can be made using any Visa or MasterCard credit/debit card. They’re processed monthly in advance, meaning your plan will auto renewTue, 05 May 2026 03:50:13 GMThttps://help.uconnected.com.au/article/how-do-i-set-up-uconnected/https://help.uconnected.com.au/article/how-do-i-set-up-uconnected/It takes just minutes to register and services are ready to use instantly. You'll need the following to complete the sign up process.Tue, 05 May 2026 03:49:52 GMThttps://help.uconnected.com.au/article/unable-to-receive-calls-in-the-mobile-app/https://help.uconnected.com.au/article/unable-to-receive-calls-in-the-mobile-app/Fix issues receiving calls in the uConnected mobile app. Follow simple steps to check notifications, device settings and connectivity.Tue, 31 Mar 2026 22:58:54 GMThttps://help.uconnected.com.au/article/navigating-the-uconnected-app/https://help.uconnected.com.au/article/navigating-the-uconnected-app/The uConnected app allows you to make outbound calls to any phone number in Australia and provides you with a convenient way to access your Dashboard.Thu, 07 Aug 2025 02:18:47 GMThttps://help.uconnected.com.au/article/the-uconnected-app/https://help.uconnected.com.au/article/the-uconnected-app/The uConnected App helps you manage your service while on the go. Access your Dashboard and make calls from anywhere!Thu, 07 Aug 2025 02:16:24 GMThttps://help.uconnected.com.au/article/scheduling-when-phones-ring-managing-availability/https://help.uconnected.com.au/article/scheduling-when-phones-ring-managing-availability/Customise call forwarding schedules with uConnected, pause calls with voicemail support, and receive messages via email without affecting your usage.Wed, 23 Jul 2025 23:01:51 GMThttps://help.uconnected.com.au/article/disable-the-voicemail-feature/https://help.uconnected.com.au/article/disable-the-voicemail-feature/You can now decide whether to enable or disable your uConnected's Voicemail to Email service feature from within your Dashboard.Wed, 23 Jul 2025 22:55:21 GMThttps://help.uconnected.com.au/article/setting-voicemail-welcome-greetings/https://help.uconnected.com.au/article/setting-voicemail-welcome-greetings/uConnected’s voicemail service emails recordings directly to you and also additional recipients for seamless message sharing.Wed, 23 Jul 2025 22:55:16 GMThttps://help.uconnected.com.au/article/setting-how-long-calls-ring-for/https://help.uconnected.com.au/article/setting-how-long-calls-ring-for/Set your handset’s ring duration before diverting to uConnected voicemail via the Dashboard, while considering carrier-specific settings.Wed, 23 Jul 2025 22:53:56 GMThttps://help.uconnected.com.au/article/view-and-download-invoices/https://help.uconnected.com.au/article/view-and-download-invoices/Stay on top of your monthly usage and payments with Your Dashboard. Access past and current invoices effortlessly on the Plan & Payment page.Wed, 23 Jul 2025 22:44:29 GMThttps://help.uconnected.com.au/article/resetting-your-password/https://help.uconnected.com.au/article/resetting-your-password/If you’re unable to access your Dashboard, you can reset your password online. Simply provide your details to get started.Wed, 23 Jul 2025 22:36:39 GMThttps://help.uconnected.com.au/article/changing-your-password/https://help.uconnected.com.au/article/changing-your-password/Forgot your Dashboard password? Discover how to reset it online quickly and regain access to your account.Wed, 23 Jul 2025 22:32:15 GMThttps://help.uconnected.com.au/article/adding-contacts/https://help.uconnected.com.au/article/adding-contacts/Store hundreds of contacts in your uConnected Dashboard for quick and easy call destinations without searching your phone.Wed, 23 Jul 2025 22:28:24 GMThttps://help.uconnected.com.au/article/voicemail-emails-not-received/https://help.uconnected.com.au/article/voicemail-emails-not-received/uConnected’s voicemail service emails messages directly to you; troubleshoot delivery issues linked to your email provider’s settings.Wed, 23 Jul 2025 22:17:11 GMThttps://help.uconnected.com.au/article/how-billing-plans-work/https://help.uconnected.com.au/article/how-billing-plans-work/uConnected offers flexible prepaid plans with monthly renewals and top-up options. View plan details in the Critical Information Summary on your Dashboard.Wed, 23 Jul 2025 22:04:43 GMThttps://help.uconnected.com.au/article/calls-not-connecting/https://help.uconnected.com.au/article/calls-not-connecting/Troubleshoot call by adjusting settings like Announce Calls and Caller ID. Learn solutions for specific cases, including calls from government facilities.Wed, 23 Jul 2025 22:00:44 GMThttps://help.uconnected.com.au/article/receiving-calls-from-government-facilities/https://help.uconnected.com.au/article/receiving-calls-from-government-facilities/Some government facilities use specialised phone systems with specific requirements. Change these settings to help keep calls connected.Wed, 23 Jul 2025 06:33:15 GMThttps://help.uconnected.com.au/article/setting-anonymous-caller-id-for-outbound-calls/https://help.uconnected.com.au/article/setting-anonymous-caller-id-for-outbound-calls/uConnected provides flexibility in managing the caller ID presented when you make a call using our mobile app.Wed, 23 Jul 2025 06:32:46 GMThttps://help.uconnected.com.au/article/bereavement-support-for-uconnected-services/https://help.uconnected.com.au/article/bereavement-support-for-uconnected-services/As we extend our deepest sympathies and heartfelt condolences, we’re here to ensure a smooth process of closing the uConnected service.Wed, 23 Jul 2025 06:31:15 GMThttps://help.uconnected.com.au/article/call-recording-feature/https://help.uconnected.com.au/article/call-recording-feature/uConnected offers recharge options that include the ability to record both inbound and outbound calls. These recordings can be conveniently accessed and listened to via the mobile app or through the Dashboard on your web browser.Wed, 23 Jul 2025 06:31:02 GMThttps://help.uconnected.com.au/article/call-statistics/https://help.uconnected.com.au/article/call-statistics/Explore the call Insights page from your Call History to analyse call activity with detailed charts. Discover key metrics to understand peak demand times and enhance your performance.Wed, 23 Jul 2025 06:27:23 GMThttps://help.uconnected.com.au/article/logging-into-your-account/https://help.uconnected.com.au/article/logging-into-your-account/Manage your services effortlessly with uConnected’s user-friendly Dashboard. Accessible on modern devices, it supports single or multiple accounts for seamless control.Wed, 23 Jul 2025 06:27:05 GMThttps://help.uconnected.com.au/article/troubleshooting-the-uconnected-app/https://help.uconnected.com.au/article/troubleshooting-the-uconnected-app/Troubleshoot outbound call issues on the uConnected app by checking your internet connection, app permissions, service status, or reinstalling the app, and report any bugs directly through the app or website for quick assistance.Wed, 23 Jul 2025 06:25:06 GMThttps://help.uconnected.com.au/article/support-available-if-im-experiencing-financial-hardship/https://help.uconnected.com.au/article/support-available-if-im-experiencing-financial-hardship/Learn how uConnected supports customers facing financial hardship due to unexpected challenges like illness, family issues, or natural disasters.Wed, 23 Jul 2025 06:24:33 GMThttps://help.uconnected.com.au/article/is-there-a-contract-term/https://help.uconnected.com.au/article/is-there-a-contract-term/Leave uConnected anytime without extra costs and easily port your phone number to another provider before closing your account.Wed, 23 Jul 2025 06:23:45 GMThttps://help.uconnected.com.au/article/setting-up-1800-1300-numbers/https://help.uconnected.com.au/article/setting-up-1800-1300-numbers/1800 and 1300 numbers are now instantly available online. Simply click Sign Up in the top right corner of this page!Wed, 23 Jul 2025 06:19:06 GMThttps://help.uconnected.com.au/article/blocking-callers/https://help.uconnected.com.au/article/blocking-callers/Customise call blocking with compatible uConnected plans, blocking specific or anonymous callers and managing voicemails seamlessly.Wed, 23 Jul 2025 06:18:23 GMThttps://help.uconnected.com.au/article/how-will-i-know-im-receiving-a-uconnected-call/https://help.uconnected.com.au/article/how-will-i-know-im-receiving-a-uconnected-call/Customise call handling with uConnected: manage caller ID display, voicemail options, and call announcement settings for seamless communication.Wed, 23 Jul 2025 06:16:27 GMThttps://help.uconnected.com.au/article/setting-the-time-zone/https://help.uconnected.com.au/article/setting-the-time-zone/Your service’s time zone defaults to your address but can be updated anytime for your convenience.Wed, 23 Jul 2025 06:11:57 GMThttps://help.uconnected.com.au/article/exceeding-a-plans-allowance-of-minutes-extra-usage/https://help.uconnected.com.au/article/exceeding-a-plans-allowance-of-minutes-extra-usage/If you’re having an extra busy month and you go over your allocation we’ll let you know. You’ll receive email notifications when you are 50%, 80% & 100% through your allocated minutes.Wed, 23 Jul 2025 06:09:45 GMThttps://help.uconnected.com.au/article/viewing-call-history/https://help.uconnected.com.au/article/viewing-call-history/Access detailed call records on the Call History page of your Dashboard, including key information for each call.Wed, 23 Jul 2025 06:08:13 GMThttps://help.uconnected.com.au/article/choosing-a-new-phone-number/https://help.uconnected.com.au/article/choosing-a-new-phone-number/Choose a new phone number when you get started with uConnected, have it tailored to your desired location.Wed, 23 Jul 2025 06:01:06 GMThttps://help.uconnected.com.au/article/providing-professionally-recorded-greetings/https://help.uconnected.com.au/article/providing-professionally-recorded-greetings/Submit a WAV or MP3 file of your professional voicemail or greeting, and we’ll upload it to your uConnected service promptly.Wed, 23 Jul 2025 06:00:44 GMThttps://help.uconnected.com.au/article/forward-calls-to-multiple-people-setting-a-welcome-greeting-blocking-callers/https://help.uconnected.com.au/article/forward-calls-to-multiple-people-setting-a-welcome-greeting-blocking-callers/Enjoy customisable call management features on uConnected plans (excluding Landline $29), including call forwarding, hold greetings, and call blocking.Wed, 23 Jul 2025 05:58:24 GMThttps://help.uconnected.com.au/article/how-can-i-change-my-phone-number/https://help.uconnected.com.au/article/how-can-i-change-my-phone-number/It's free and easy to change your phone number three times in any every three month period. Select from the vast list of available numbers or submit an order for one from your chosen area.Wed, 23 Jul 2025 05:55:23 GMThttps://help.uconnected.com.au/article/downloading-voicemails/https://help.uconnected.com.au/article/downloading-voicemails/You can now download your voicemails seamlessly from within your Dashboard!Wed, 23 Jul 2025 05:50:52 GMThttps://help.uconnected.com.au/article/keeping-call-information-safe/https://help.uconnected.com.au/article/keeping-call-information-safe/uConnected services are securely hosted in Australia, prioritising your privacy with no call recordings unless activated and minimal metadata retention.Wed, 23 Jul 2025 05:46:48 GMThttps://help.uconnected.com.au/article/updating-your-details/https://help.uconnected.com.au/article/updating-your-details/Update phone numbers, addresses, payment details, and passwords directly in your Dashboard. Contact support to quickly change your email address.Wed, 23 Jul 2025 05:44:25 GMThttps://help.uconnected.com.au/article/managing-service-usage/https://help.uconnected.com.au/article/managing-service-usage/In addition to the Usage Meter and Call History features within the Dashboard, you'll also receive email alerts as these minutes are consumed.Wed, 23 Jul 2025 05:43:09 GMThttps://help.uconnected.com.au/article/porting-to-another-provider/https://help.uconnected.com.au/article/porting-to-another-provider/Port your uConnected number to any provider for free. Ensure your account remains active during the process to avoid losing your number.Wed, 23 Jul 2025 05:39:45 GMThttps://help.uconnected.com.au/article/adding-a-business-name/https://help.uconnected.com.au/article/adding-a-business-name/Add a business name to your uConnected account to display on your Dashboard and invoices for a professional touch.Wed, 23 Jul 2025 05:39:28 GMThttps://help.uconnected.com.au/article/how-long-does-it-take-to-setup-a-service/https://help.uconnected.com.au/article/how-long-does-it-take-to-setup-a-service/Landline, 1800 and 1300 numbers are instantly activated, they're available for immediate use. Simply click Sign Up at the top of this page!Wed, 23 Jul 2025 05:36:04 GMThttps://help.uconnected.com.au/article/identifying-your-platform-personal-or-business/https://help.uconnected.com.au/article/identifying-your-platform-personal-or-business/Learn how to identify whether you’re using the Personal or Business platform by comparing dashboard design and features. Quick and easy guidance!Wed, 23 Jul 2025 05:35:54 GMThttps://help.uconnected.com.au/article/adding-additional-email-invoice-recipients/https://help.uconnected.com.au/article/adding-additional-email-invoice-recipients/Learn how to add a dedicated email for invoices in your uConnected Dashboard, keeping other notifications separate.Wed, 23 Jul 2025 05:35:33 GMThttps://help.uconnected.com.au/article/adding-additional-services/https://help.uconnected.com.au/article/adding-additional-services/Set up multiple uConnected services effortlessly through your Dashboard to meet all your communication needs.Wed, 23 Jul 2025 05:31:49 GMThttps://help.uconnected.com.au/article/receiving-uconnected-calls-while-overseas/https://help.uconnected.com.au/article/receiving-uconnected-calls-while-overseas/uConnected forwards calls to Australian mobiles even overseas with roaming enabled. Check with your provider for international roaming costs.Wed, 23 Jul 2025 05:24:39 GMThttps://help.uconnected.com.au/article/how-much-does-uconnected-cost/https://help.uconnected.com.au/article/how-much-does-uconnected-cost/uConnected is available in several pricing tiers, each with different features and call allocations. Find out more about them from the Pricing page.Wed, 23 Jul 2025 05:22:13 GMThttps://help.uconnected.com.au/article/ordering-a-phone-number-from-a-certain-area/https://help.uconnected.com.au/article/ordering-a-phone-number-from-a-certain-area/Already a member? Easily change your phone number anytime. New to uConnected? Request a local, 1300, or 1800 number at no cost.Wed, 23 Jul 2025 05:20:41 GMThttps://help.uconnected.com.au/article/moving-between-plans/https://help.uconnected.com.au/article/moving-between-plans/Effortlessly change your uConnected plan through the Dashboard’s Payment page to explore and select new options.Wed, 23 Jul 2025 05:17:34 GMThttps://help.uconnected.com.au/article/making-outbound-calls/https://help.uconnected.com.au/article/making-outbound-calls/Make outbound calls using the uConnected mobile app for iOS and Android, displaying your uConnected caller ID and counting towards your usage.Wed, 23 Jul 2025 05:15:35 GMThttps://help.uconnected.com.au/article/how-does-uconnected-work/https://help.uconnected.com.au/article/how-does-uconnected-work/Choose a uConnected number and forward calls to your mobile, customising schedules and destinations with ease, including 1300, 1800, or landline options.Wed, 23 Jul 2025 05:15:04 GMThttps://help.uconnected.com.au/article/contacting-uconnected/https://help.uconnected.com.au/article/contacting-uconnected/Reach the uConnected support team online by submitting a support ticket—we’re here to help!Wed, 23 Jul 2025 05:10:58 GMThttps://help.uconnected.com.au/article/types-of-phones-that-work-mobiles-landlines-international-use/https://help.uconnected.com.au/article/types-of-phones-that-work-mobiles-landlines-international-use/Almost any landline or mobile can be made to ring when people dial your uConnected phone number. The device just needs to be located in Australia and be.Wed, 23 Jul 2025 05:10:18 GMThttps://help.uconnected.com.au/article/setting-where-voicemails-are-delivered/https://help.uconnected.com.au/article/setting-where-voicemails-are-delivered/uConnected’s voicemail service emails recordings directly to your inbox and up to 10 additional recipients for easy sharing and playback.Tue, 24 Dec 2024 03:14:57 GMT